Frequently Asked Questions

Please read our FAQ before sending us a message.

What is the best way of preparing one of our puddings?

Our puddings are boiled in a food grade cellophane and only require to be reheated. Our preferred means of reheating is as follows: Fill a pot, which is large enough for the pudding, with sufficient water to just cover the pudding. Bring the water to a simmer. Remove the decorative calico wrapping and place the pudding in the simmering water. We suggest an hour for 500 gramme and 1kg puddings and 2 hours for 1.5kg and 2kg puddings. PLEASE NOTE: You can’t over cook a pudding but you can burn it by not keeping the water up in the pot!

We charge a flat rate of $15.00, no matter how large or small your order.

Which payment methods are accepted in the Online Shop?

We accept Mastercard, Visa and American Express through Stripe.

How long will delivery take?

Orders are despatched the following day of order from our local Australia Post office in Lyndoch. More often than not, delivery times are between 4 to 7 working days after despatch, dependant on your location in Australia.

How secure is shopping in the Online Shop? Is my data protected?

We have undertaken to use the best means of protecting your data possible. Credit card data is not held at all and is disposed of at the time of order through our provider, Stripe.

What exactly happens after ordering?

At the close of business of the day of ordering, puddings are boxed up and prepared for despatch. The following day, we take our orders to our local post office for despatch. Depending on the amount of freight leaving Lyndoch, it will either leave for Adelaide in the morning run or wait for the evening run. Lyndoch is the local post office for many small wineries who utilise our local post office for despatch so it can get very busy with Christmas orders!

Do I receive an invoice for my order?

An invoice will be emailed to you on despatch of your pudding.

Send us an email

Email: hello@christmaspudding.com.au
Phone: +618 8524 4662